Service levels agreements are a key component of contracts for the provision of outsourced sources as they set out the quality of service required from your supplier. But how do you ensure you get the service you want, not just now but over the course of the contract?

This programme is designed for managers of in-house or external service providers to help them identify key performance indicators, develop appropriate measures and construct a documented suite of relationship rules that will underpin the delivery of a high performing service.