The master class concept uses the knowledge and expertise of a seasoned group of practitioners to support each other through the learning and development process. Using real examples from the work environment, the participants are supported by coaches to develop a variety of approaches to the problem and to review and critique the performance they and their fellow participants achieve.

This is the preferred choice for senior and highly experienced negotiators as it focuses on the individual’s issues performance and provides detailed feedback. It requires a level of expertise and openness that makes it a different experience from a conventional training programme:

The process of feedback and review can be much more uncomfortable for people than a training programme. Performing under observation at a detailed level can be personal and very stressful for some people. Master class events achieve most when:

• Each participant brings an assessment of themselves and a development goal for the session
• This development goal is shared with the other participants as the core target of the feedback and critique
• Participants are streamed to create peer groups that have a shared platform of skills and abilities
• Groups are small (say 4 to 6 people) to focus on practice and feedback
• Case study material is provided in advance of the programme to allow participants to prepare fully before the event
• The venue is carefully chosen to create a managed environment free from the distractions and baggage of the participants’ normal day-to-day job
• The organisation is made aware that the participant will be unavailable for the duration of the master class and appropriate steps are taken to avoid interruption and/or disruption of the even
• Follow-up support is available via clinics, telephone or coaching to support the implementation of any behaviour changes and overcome any obstacles encountered.